Some users have reported this error. The error is related with the wallpaper service. A full solution is being investigated. In the meantime, please try the following remedy:
Option 1)
1. Restart the unit and then immediately press the RED button and keep it pressed until the System Recovery screen appears.
2. Select option [2] Factory Reset
3. The select option [1] Erase cache data
4. Follow the prompt to restart the unit.
5. Check if error is still there. If yes, then proceed to Option 2 below. Option 2 is a lot more aggressive and erase data and settings.
Option 2)
Do the following only if you have the "DTVS-Smart1 Installation" application under the apps. Press the GREEN button to check. Contact our help desk if you do not have this application.
1. Restart the unit and then immediately press the RED button and keep it pressed until the System Recovery screen appears.
2. Select option [2] Factory Reset
3. The select option [2] Erase all data
4. Follow the prompt to restart the receiver.
5. The receiver should start up with no channels.
6. Press the GREEN button to show applications.
7. Select the "DTVS Smart1 Installation" Reinstall application
8. Follow the prompts to set up your unit and Freeview channels.
You can contact our help desk if there are any issues.
